Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, use our services, or contact us. This includes your name, email address, organization details, and lead/contact data you enter into the system.

2. How We Use Your Information

We use your information to provide and improve TriageCRM, including:

• Operating your CRM account and processing your data
• Sending transactional emails (invites, notifications)
• Improving our triage engine and scoring algorithms
• Providing customer support

3. Data Security

We implement industry-standard security measures including Argon2id password hashing, encrypted sessions, multi-tenant data isolation, and role-based access controls. Your data is stored in secured PostgreSQL databases with regular backups.

4. Data Isolation

TriageCRM uses a multi-tenant architecture where all data is scoped to your organization. No other organization can access your leads, contacts, or triage rules.

5. Data Retention

We retain your data for as long as your account is active. You can delete your organization and all associated data at any time from the Settings page. Deleted data is permanently removed within 30 days.

6. Third-Party Services

We do not sell your data to third parties. We may use third-party services for hosting, analytics, and email delivery, all of which are bound by their own privacy policies and our data processing agreements.

7. Your Rights

You have the right to access, correct, or delete your personal data. You can export your data or request deletion by contacting us at [email protected].

8. Contact

For privacy-related questions, contact us at [email protected].